Challenges in Taking Surveys
Viewing Comments in the Survey Results
To view comments in the survey results, go to the Analyze Results section of your survey and click Question Summaries tab. If you want to see a specific comment, click Individual Responses tab and browse through the responses by navigating the left ...
Why some answer choices have round buttons while others have squares?
Depending on the question settings, closed-ended question types will either have round radio buttons or square checkbox buttons. The shape of the button determines the number of answer choices that a respondent can choose. Why some answer choices ...
Why the answers in Matrix / Rating Scale question disappear or deselect?
If the Forced Ranking option is enabled on a Matrix / Rating Scale question and the respondent is trying to choose the same column choice for a different row, the previous answer choice will be deselected. This setting requires the respondents to ...
Respondents have Skipped the Required Questions
When a respondent take a survey, their responses are recorded whenever they click the Next button to proceed to the next page in the survey. Sometimes you may see in Analyze Results section that even the questions you marked as mandatory are being ...
Survey Responses are Missing
When are survey responses recorded? Once you have send out the correct survey link to the correct respondents then rest assured that the responses are saved and recorded in the Analyze Results section of your survey. Responses are recorded when: when ...
Why there are responses already when I open the survey?
When you opened the survey link and there were answers selected or written already, then the survey maker has turned on the Response Editing option and has turned off the Multiple Responses option. When someone has forwarded a survey link they have ...
Can the survey responses be saved and completed later?
Can the survey responses be saved and completed later? Survey responses can be saved and be completed later if the survey maker has set the Collector settings to allow respondents to edit their responses. Then the respondents can start answering a ...
Why do surveys time out or not completely loading a page?
Why do surveys time out or not completely loading a page? A survey design with a lot of long questions, answer choices or images on a single page can cause problems in loading time. When this happens, we suggest you to do the following solutions: ...
Can the respondents answer the same survey multiple times?
Can the respondents answer the same survey multiple times? You may need the respondents to answer the same survey question or page multiple times. In Surview, we recommend the following options: Using a Web Link Collector, go to the collector ...
How will I know if my responses have been recorded?
The responses are being recorded in the Analyze Results section of your survey when the respondents click the following navigation buttons in the survey: Next button – when a respondent answered all the questions on the first page of the survey and ...
Respondents Can’t Finish My Survey
Firstly, ensure that you have sent out the correct survey link to your respondents. Links are character and case sensitive, so the links could be broken if an extra space or lower-case letter has been used instead of an upper-case letter. If you’re ...
Are my responses to the survey anonymous and secure?
Responses Anonymity The anonymity of the responses will depend on the preference of the survey-makers. They can choose whether to collect responses anonymously or to track respondents. Survey-makers may collect personal information in two ways: by ...
Survey Link is not Working
When Respondent opens a Survey and it has Answers already When you clicked on a survey link and saw that responses had already been selected or submitted, then the Response Editing option has been enabled in the survey and the Multiple Responses has ...
Finding a Survey
Finding a Survey You supposed to Take If you’re supposed to take an online survey but you don’t have the survey link or URL, contact the survey creator who asked you to take the survey to send you the survey link or the URL. For privacy reasons, we ...