Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Net Promoter® Score (NPS) question allows you to evaluate your company’s performance. Your NPS represents the net percentage of your customers who are promoters of your company and brand.
                                                                  
Creating a Net Promoter Score Question

To add this question type:

  1. From the BUILDER section, click +Add button next to the Surview Promoter Scale question type.
                                                                                                 
  1. Hover over the question and click Edit.
  2. Modify the question as per your requirement.
    Note: Usually an NPS question has same language [i.e. How likely is it that you would recommend this company to a friend or colleague?]
  3. Configure any additional options and settings.
  4. Click Save.
                                                                                    

NUMBER 4Additional Options and Settings for Net Promoter Score question type


Under the Options, Move and Copy tabs, you can make additional customization to your survey questions in the following ways:

                                                                                   
  1. Move – this setting allows you to move a question to your desired position.
                                                                                  

  1. Copy – this setting allows you to make a copy of a certain question.
                                                                                    

Frequently asked questions:
      1. How to edit question text in NPS?
      2. How to add answer choice in NPS?