Surveys can gather first-hand feedback on how happy your customers are throughout their entire journey – factors that can influence satisfaction may include;

• How easy it was to reach their desired product/service
• The comfort and cleanliness of the shopping area
• Whether or not their shopping was on enjoyable
• How receptive the staff was to customers’ needs

Click images below to view live demo:

How Surview Tablet Solution works?

• You place a tablet or iPad (either iOS or Android) where your customers will see it. Usually at the check in desk, till or in a relaxation area.
• On the tablet or iPad screen, the customer will simply click on the couple of icons when they check out or walk by. This requires minimal time and effort.
• Their scores, along with any comment feedback, is logged into your account and becomes immediately available to you for analysis and reporting.
• Click here to know more about Surview iPad/Tablet Based Feedback Collection Solution or watch the video below.

  Options for Device and Connectivity

  • Works on iOs and Android.
  • Great for areas with poor or no internet connection at all.
  • Collect responses with or without internet connections.
  • Once connected to the internet, the responses will be automatically synced to your Surview account.

  Quick and easy to give Feedback

  • Make it easy for your customers to give feedback – whether good or bad.
  • One or two tap feedback or a simple NPS question with a comment input.
  • Ask one or two survey questions – make them as relevant as possible.

  Customizable Design

  • Design your own survey – Background images, Logo, Theme & Colours
  • Create your own questions
  • English and Arabic Versions Supported

        – Or save time we’ll do it for you.

  Analyze on the Go

  • Watch performance in real time, via your reporting dashboard
  • Make adjustments to situations and take real time action.
  • Secure login assess responses from anywhere
  • Overview with real-time response data
  • Analyze by date range
  • Analyze with filters
  • Save responses with filter applied
  • Export responses in MS Excel, PDF and other popular formats

  Note: Surview will enable Kiosk Mode on the device which means the device will be locked to a particular survey. For this configuration charges may differ from the regular pricing structure.

  CONTACT US:

  Please send your feedback, comments, requests for technical support:
  Email: cx@surview.ae
  By visiting our website: www.surview.ae
  By phone number: +971 4 333 0322

  Video Player